Welcome to the Official Website of West Travis County Public Utility Agency

New Online Application Process

WTCPUA is pleased to announce our transition to My Government Online for online application processes for NEW CONSTRUCTION applications for service.  Please click this link www.MyGovernmentOnline.org to go directly to the My Government Online website.  

You will need to Create an Account and then you can log in and under Permits and Licensing, Apply for a Permit (application) online.  

If you have any questions about the new application process, please contact Customer Service at 512-263-0125.

 

Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...

PUA Office Address

PUA Administrative and Customer Service offices are located at:

13215 Bee Cave Parkway

Building B, Ste. 110

Bee Cave, TX.  78738

Office Hours 8:00-12:00 and 1:00-5:00, Monday - Friday

 

Uplands Water Treatment Plant is located at:

12215 Bee Cave Road

Bee Cave, TX. 78738

Recent News View All »

Boil Water Notice Lifted for ALL PUA Customers

February 05, 2023

The Boil Water Notice has been cancelled for all customers in the PUA service area.

 

Customer Guidance After a Boil Water Notice in Cancelled

Customers can flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that there is fresh water flowing through your pipes. 

Follow these guidelines for flushing:

  • Run all cold-water faucets in your home for one minute
  • To flush automatic ice makers, make three batches of ice and discard
  • Run water softeners through a regeneration cycle

PUA staff have flushed the main lines thoroughly.  It is possible there could be air in your individual lines,...

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